Privacy Policy

1.Scope

This Privacy Policy describes how Skills Axis LLC ("Skills Axis," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or use Skillsaxis.com (the "Platform") and related services, including tutoring, writing support, coaching, scheduling, billing, and support (the "Services").

This Policy applies to Students, Parents/Guardians, Tutors/Teachers, institution representatives, and other visitors.

2.Information We Collect

2.1 Information You Provide

• Account and Profile Information: name, email, phone, hashed password, timezone, education level or grade, subject needs, and preferences.
• Student Materials and Instructions: documents, drafts, prompts, rubrics, assignment directions, messages, notes, and other materials you submit.
• Scheduling Details: bookings, availability, cancellations, reschedules, and attendance records.
• Support Communications: emails, chat messages, tickets, call notes, feedback, and related correspondence.
• Billing Information: billing name or address where requested, invoices, payment confirmations, and refund requests.

2.2 Information Collected Automatically

• Device and Usage Information: IP address, device identifiers, browser type, operating system, language, pages viewed, actions taken, and timestamps.
• Logs and Security Information: authentication events, fraud and abuse indicators, error logs, and crash reports.
• Cookies and Trackers: technologies used for authentication, preferences, performance, analytics, and security.

2.3 Information From Third Parties

• Payment Processors: payment status, transaction IDs, dispute or chargeback metadata, and fraud signals. We do not receive full card or bank details.
• Video Providers: meeting or session metadata, such as join time, leave time, and, where enabled, recording artifacts, links, or related metadata.
• Analytics and Security Providers: aggregated or event-level usage and security signals.
• Institutions or Guardians: sponsorship, authorization, billing, or student support details where applicable.

3.Video Tools & Recording

We may use third-party conferencing tools such as Zoom, Google Meet, and Microsoft Teams to deliver Services.

Recording, where enabled: Some sessions may be recorded for quality assurance, training, safety, dispute resolution, or to provide study and review materials where applicable. When recording is enabled, we may process audio or video content, in-session chat, shared screens if you share them, timestamps, and attendance data.

Where required by law, we will seek consent or provide notice before recording. If you do not want to be recorded, you may request a non-recorded session where available or discontinue participation.

4.How We Use Personal Information

• Provide, personalize, and operate Services, including account creation, tutoring delivery, and scheduling.
• Process payments, refunds, billing, subscriptions, and invoices.
• Communicate with you about service notices, reminders, support responses, and policy updates.
• Improve Service quality and user experience through analytics, diagnostics, and troubleshooting.
• Secure the Platform, prevent fraud, verify identity, and enforce policies.
• Maintain records for accounting, tax, operational, and compliance purposes.
• Resolve disputes, respond to legal requests, and protect rights, safety, and security.

5.How We Share Personal Information

We may share personal information with the following categories of recipients:

• Service Providers and Processors: hosting, payment processing, analytics, support, email/SMS delivery, and security providers.
• Tutors or Teachers: assigned educational support providers, limited to what is needed to deliver Services.
• Parents or Guardians: for minor accounts or sponsored accounts where appropriate.
• Institutions: where they sponsor, arrange, or administer Services.
• Conferencing Providers: to enable sessions and recording features where enabled.
• Legal and Compliance Recipients: where required by law, to enforce Terms, or to protect safety and rights.
• Business Transfer Parties: in connection with a merger, acquisition, financing, reorganization, or asset sale, subject to appropriate safeguards.

6.Do Not Sell or Share

Skills Axis LLC does not sell your personal information. Skills Axis LLC also does not share personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act as amended by the CPRA ("CCPA/CPRA").

If our practices change, we will update this Policy and provide any required notices and opt-out mechanisms.

7.Cookies & Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in and maintain sessions.
• Remember preferences.
• Prevent fraud and secure accounts.
• Understand Platform performance and usage.

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

8.Data Retention

We retain personal information only as long as reasonably necessary to provide Services, satisfy accounting, tax, legal, and operational requirements, resolve disputes, enforce agreements, and maintain security. Retention periods vary depending on the type of information and the purpose for which it is processed.

9.Data Security

We implement safeguards designed to protect personal information, including access controls, secure transmission, monitoring, and vendor management. Payments are processed through PCI-aligned third-party processors, and we do not store full payment instrument details.

No method of transmission or storage is completely secure. You are responsible for protecting your credentials and notifying us of suspected unauthorized access.

10.Children & Minors

Services may be used by minors with parent or legal guardian involvement. Parents or guardians may control accounts for minors, including scheduling and billing.

If you believe a child provided information unlawfully, contact us to request deletion.

11.Your Rights & Choices

Depending on your location, you may have rights to request:

• Access to personal information.
• Correction of inaccurate information.
• Deletion, subject to legal and contractual exceptions.
• Portability, where applicable.
• Restriction or objection, where applicable.

You may also opt out of marketing communications where applicable, including by using an unsubscribe mechanism when one is provided.

12.California Privacy Rights

If you are a California resident, subject to applicable exceptions, you may have the right to:

• Know the categories and specific pieces of personal information collected about you.
• Delete personal information collected from you.
• Correct inaccurate personal information.
• Opt out of sale or sharing. We do not sell or share as described in this Policy.
• Limit use and disclosure of sensitive personal information where applicable.
• Non-discrimination for exercising your privacy rights.

13.International Users

If you access the Platform from outside the United States, your information may be processed in the United States or other jurisdictions where we or our service providers operate. Where required, we apply appropriate safeguards for international transfers.

14.Third-Party Links

The Platform may link to third-party websites or services. Third parties, including video providers and payment processors, have their own privacy policies, and we are not responsible for their privacy practices.

15.Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date above reflects the latest version. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

16.Contact

For privacy questions, rights requests, or related concerns, contact us at:

• Email: Support@skillsaxis.com
• Phone: 415-952-6982
• Location: Seattle, Washington, United States